- Do I need to pay a deposit to secure my date?
- Yes. After you approve our proposal, we usually require a deposit to reserve your date, team, and equipment. The exact percentage is outlined transparently in your offer, with the remaining balance due before the event according to the agreed schedule.
- Can the event format be customized to our brand or theme?
- Absolutely. We specialize in tailored onsite experiences – from branded casino chips and table layouts to bespoke gala scenography and interactive modules. Share your brand guidelines or creative direction, and we will propose aligned customizations.
- What are the basic onsite requirements at the venue?
- We typically require sufficient floor space for tables and guest circulation, stable power supply, and agreed access times for setup and breakdown. Your booking manager will send a simple checklist and coordinate all logistics with your venue.
- How far in advance should we book?
- For peak periods (Thursdays to Saturdays and holiday seasons), we recommend booking several weeks or months in advance. However, we can often accommodate shorter notice events depending on location and scale – submit your enquiry and we will confirm options.
- What happens if we need to change the date or cancel?
- If you need to adjust your date, contact your booking manager as early as possible. We will explore alternative dates and apply your deposit where feasible. Cancellation conditions, including any applicable fees, are clearly described in your agreement and follow fair, transparent rules.
- Which payment methods can we use?
- We offer multiple secure options, including bank transfers and online payment links for deposits and balances. Split payments (deposit + final settlement) are available for many projects. All details appear on your pro forma and final invoices.